FAQ
What time is check-in/check-out?
Check-in is at 15:00 and check-out is at 12:00.
You can use the facilities before check-in and after check-out.
Can you keep my luggage before/after check-out?
We will keep it for you at the reception. Before and after check-in, you can relax by the pool or explore the area around the resort on a rental bicycle.
Is it possible to check in late due to flight time?
Please note that check-in after 22:00 is not possible.
*If you arrive at Chiang Mai Airport by 21:00, you can check in by 22:00.
Is there a shuttle service from the airport (from the city) to resort hoshihana?
We offer an airport/Chiangmai shuttle service starting from 600THB. (If the hotel is located far from the city center, the price may be more.)
Shuttle change/cancellation policy:
Changes/cancellations 48 hours before scheduled pickup = No Charge.
Changes or cancellations by 17:00 the day before will be charged 300THB.
Changes or cancellations after 17:00 the day before will be charged 600THB.
Are there places to eat, supermarkets or convenience stores nearby?
There are no convenience stores, supermarkets or restaurants within walking distance around hoshihana. Bicycle rentals and shuttle bus services are available, so please use them for shopping at nearby cafes and markets.
Is there a place where I can exchange money nearby?
There are no money changers, banks or ATMs nearby. We recommend that you exchange money at the airport or in town. The nearest place is Hang Dong Market, about 15 minutes by car. There is a shuttle bus (reservation required) from hoshihana once a day.
Can I have a late check-out?
We do not offer late check outs. If you would like to use the room after 15:00, please add this when you make your reservation.
If you do not need to use the room after check-out, we will keep your luggage at reception, so you can spend your time enjoying the facility.
How many months in advance can I make a reservation?
You can make a reservation from one year in advance.
When does the cancellation fee start?
If you contact us from 14 days to 4 days before the reservation date, we will charge a 50% cancellation fee, and if you contact us from 3 days to the day of the reservation, we will charge a 100% cancellation fee.
Can I stay for a long time?
Reservations can be made for stays of up to 2 weeks (14 nights). If you wish to plan a longer stay, please contact us.
How do I get to Chiangmai from resort hoshihana?
There are no taxis or songteo around hoshihana, so we will arrange a taxi for you. You can also take the shuttle bus, which runs once a day, to Hang Dong Market, and then take a Songthaew to the city.
Do the rooms have air conditioning?
All rooms are air-conditioned.
Are there many insects?
We hope that you will have a pleasant time in the beautiful nature of hoshihana. Because it is surrounded by rich nature, small animals, insects, geckos, frogs, etc. appear frequently. Insect repellent and insecticide are installed in each cottage.
Please be aware that cats may also visit the cottages to rest or play.
Do you have Wi-Fi?
Free Wi-Fi is available in the cottages and throughout the property. Please note that the signal strength waves may be unstable depending on the weather and location. If the network is unstable, we do offer a pocket Wi-Fi for rental.
(* We do not lend out other equipment such as personal computers. Please bring your own.)
Can I borrow a transformer?
We do not have voltage transformers for rent, so please bring your own if necessary. The shape of the outlet in Thailand is the same as in Japan. The voltage in Thailand is 220V, which is higher than in Japan. Most mobile phones, laptops, digital cameras, etc. are compatible with 220V, but please check the corresponding voltage in the instruction manual just in case.
Resort hoshihana is not responsible for any damage caused by using the power outlets.
Can I visit Ban Rom Sai?
If you would like to visit Ban Rom Sai* during your stay at resort hoshihana, please let us know in advance by email or ask the staff directly. It takes less than 1 hour to visit the home and sewing factory. (Reservation required)
https://www.banromsai.org/visit/
We also have an introduction video of Ban Rom Sai, so please ask at the reception if you would like to view it.
* Currently, we do not offer tours to limit the spread of COVID-19.
Can I enjoy a meal at resort hoshihana without being a guest?
It is also possible to use only for meals.
[Business hours]
Breakfast 7:30-9:00
Lunch 11:30-13:30
Dinner 17:30-19:30
Would you like to charter a car for sightseeing?
We can arrange a car for you. Please ask at the reception.
Do you have laundry service?
There is a laundry bag in the cottage. If you put your laundry in the bag and bring it to reception, it will be finished in a day or two. The cost is 200THB per bag. Resort hoshihana is not responsible for any damage caused by the laundering process.
Do I have to be a guest to use the pool?
Yes, the pool is for resort hoshihana guests only.
Is there a place to store my luggage at the airport?
Luggage lockers are available at Chiang Mai Airport.
Do you have a photography policy on the premises?
It is prohibited to use photos taken on resort hoshihana premises for commercial purposes. Thank you for your understanding and cooperation.